Refund policy
REFUND POLICY
Effective Date: 11 December 2025
Saint Abel Skincare is committed to your satisfaction with our premium natural skincare products.
Returns & Refunds:
- We accept returns within 30 days of delivery for unopened, unused products in original packaging
- Opened or used products cannot be returned due to health and safety regulations
- Products must be in resalable condition
How to Request a Refund:
- Contact us at saintabelskincare@gmail.com within 30 days of receiving your order
- Include your order number and reason for return
- We'll provide return instructions and a return authorization
Refund Processing:
- Refunds are processed within 5-10 business days after we receive the returned item
- Original shipping costs are non-refundable
- Return shipping costs are the customer's responsibility unless the product is defective or we made an error
Damaged or Defective Products: If you receive a damaged or defective product, contact us immediately at saintabelskincare@gmail.com with photos. We'll arrange a replacement or full refund, including shipping costs.
Non-Refundable Items:
- Gift cards
- Sale or clearance items (unless defective)
- Products marked as final sale
Australian Consumer Law: This policy does not affect your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us: Email: saintabelskincare@gmail.com